Sales Brief: Remote onboarding, resume tips, and more

Sales Brief: Remote onboarding, resume tips, and more

New week, new Sales Brief! In this post, we've pulled together some of the best sales articles from around the web, featuring some superb content on resume building, churn prevention, onboarding, and much more.

Before we jump in, be sure to mark your calendars for April 20th: Running Remote is offering a free charity event for companies and remote employees who are struggling with telecommuting during Coronavirus. It's a one day online event, featuring renowned speakers and experts and unparalleled content on building and scaling remote companies.

Our founder, Steli Efti, will be presenting on topic of remote sales: How newly remote sales teams can navigate through a pandemic, help solve their prospects' problems and continue to do great work.

You can register for a FREE pass to this event. Don't miss it!

With that said, let's take a look at this week's sales content.

COVID-19 churn prevention: Your customers are cutting costs. Don't just let them cancel.


Everyone is looking to cut costs. They’re making lists of software and services deemed nonessential, and sending them to the chopping block. Is your company one of the "expendables"?

Obviously you can't stop every customer from dropping you, but at the same time, you can't be hands off and complacent with cancellations either. There are several clever ways you can reduce costs for your customer without them having to leave you outright. This article explores five ways you can mitigate mass-cancellation.


What is a standard email response time policy and why do you need one?

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Any company that prides itself on responding quickly to emails has a competitive advantage over its competitors.

Email response time may not seem like a very sexy topic, but it's a vital part of customer service and absolutely crucial for new customer acquisition. If you up your email game, you’re going to close more deals with new customers.

Timetoreply wrote up an excellent piece outlining the benefits of having a fast email standard reply time, plus how to create and implement an effective response policy for your company.


How to onboard remote employees


Someone new has joined your team! They’ve gone through the process of searching for a job, they found you, did their research, talked to you, and finally decided to accept an offer. Now it's time for them to get to work, right?

You might be forgetting the most important step: onboarding. If you spend tons of time and effort on hiring the right person, it would be negligent to skip the onboarding process. This article outlines how we remotely onboard here at Close, plus tips and advice on getting your new hires acclimated — both practically and culturally.


11 Tips for improving your sales resume


If you’ve been applying for sales positions this year, you may want to take another look at your resume before you click “send” on that application.

Great sales jobs are highly competitive, so you want to make sure that you’re putting your best foot forward. In this article from CloserIQ, you'll learn 11 tips for crafting a sales resume that'll maximize your chances of landing an interview.


Why sales communication is moving to the cloud in 2020

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Communication is the crux of sales. The ability to persuade buyers using effective communication strategies and channels is the difference between hitting and missing quota.

But the way customers want to connect is changing, and if you're not prepared to adopt new communication channels, you'll risk alienating a huge chunk of your customer base. Nextiva published a massive survey exploring trends, tools, and strategies for business communication. The data it provides reveals how the cloud will dramatically change communication in 2020 and beyond.


How to maintain mental health during a global pandemic


With the ongoing COVID-19 crisis, we're dealing with a variety of challenges: Companies are going remote. Countries are on lockdown. Everyone is practicing social distancing. We've taken radical measures to protect our physical well-being. And while physical health should be our top priority, we should also consider the ramifications this crisis could have on our mental health.

What's the way to cope during the outbreak? In this newest Startup Chat podcast episode, Steli and Hiten talk about how to maintain mental health during a global pandemic.


Want expert advice on how to use video calling as a channel for sales? Download our new resource The Expert Guide to Remote Video Sales Calls for free and start closing more deals!