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Customer success: What we learned at Gainsight Pulse 2014 Conference
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Customer success: What we learned at Gainsight Pulse 2014 Conference

More and more SaaS companies are implementing customer success strategies and hiring dedicated customer success managers (CSMs). We recently attended Gainsight Pulse, the preeminent gathering for customer success professionals. Here are some of our takeaways from Pulse 2014.
Steli Efti
3 min read