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COVID-19 churn prevention: Your customers are cutting costs. Don't just let them cancel.
saas churn

COVID-19 churn prevention: Your customers are cutting costs. Don't just let them cancel.

Everyone is looking to cut costs. They’re making lists of software and services deemed nonessential, and sending them to the chopping block.
Steli Efti
May 12, 2020
SaaS sales: How to sell annual contracts [phone scripts and email templates]
startup sales

SaaS sales: How to sell annual contracts [phone scripts and email templates]

Steli Efti
November 30, 2020
SaaS metrics: The no-BS guide to understanding churn
saas churn

SaaS metrics: The no-BS guide to understanding churn

Churn measures the ultimate failure in SaaS—all of the customers who tried out your product and decided it isn’t worth paying for.
Steli Efti
August 17, 2020
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