Record calls with Close
If you’re on our Professional plan (or above), you can take advantage of Call Recordings. Either for training or review, Call Recordings are a helpful way to make sure you’re not missing context during calls.
To listen to a Call Recording, simply locate the call record and hover over it. If the call was recorded, you’ll see a play icon. Click the play icon to listen to the recording.
Enabling Call Recording
To initiate Call Recording, open your Phone Settings and toggle on the Call Recording option. The first time you do this, you’ll have to agree to some terms and conditions. Once you’ve enabled the option, any call you make will be recorded.
Is Call Recording legal?
Yes. However, If you enable the call recording feature of this application, please note that your state or country may have specific rules regarding the privacy of communication for all parties to a conversation, including, in certain situations, advising all participants in a call that the call is being recorded.
You are fully responsible complying with all applicable federal, state, local or international laws related to your use of this feature. Please refer to the Terms of Service for additional information.
Please Note: Call Recording is only available on our Professional plan and up.